REPAIR AND WORK ORDERS

  • Yes, we can re-shaft or re-weight your L.A.B. Golf putter! All work orders must be approved and initiated by L.A.B. Golf.  Contact workorders@labgolf.com or complete the form on this page to submit your request.

    Need a new grip? Your local club builder can handle that. You can purchase a replacement PressGrip.

    The availability of services we offer will depend on your LAB Golf model. The services offered include re-shafting, re-balancing, re-weighting, head swaps, and lie angle changes. Available services for each model are listed below

A FEW ADDITIONAL NOTES

  • 1. We cannot guarantee your putter will remain perfectly balanced if repair work is done outside the LAB Golf factory. Any work done outside of the LAB facilities will result in voiding any warranty coverage.
    2. Once the work order is approved by LAB Golf, we will provide a return label for all warranty and service work. We will also cover the shipping for the return trip. It is the customer’s responsibility to ship the putter to LAB Golf. We do not cover shipping outside the lower 48 or internationally. If you are outside of the lower 48 or International, please contact us at workorders@labgolf.com - we can quote you on shipping rates to and from.
    3. When re-shafting a putter, we highly recommend you use a factory LAB shaft or a shaft from a putter that was originally installed at the LAB golf factory. If you opt to send in a different shaft, we charge $150 to re-shaft the putter and we cannot guarantee the putter will balance to LAB specifications.
    4. Our ability to perform the requested repairs are not guaranteed and are subject to review upon receipt at the LAB Golf factory. If we are unable to perform the requested repairs, alternative options will be provided or your putter will be returned and paid fees will be refunded.
    5. No work will be completed before the invoice is paid.

  • BOUGHT FROM A RETAILER

    • If you purchased your putter from one of our fitters/retailers, please contact them to coordinate your return.

    RETURNING A STOCK PUTTER

    • If you purchased one of our stock offerings, you can return the putter within 14 days of arrival. If it is returned to us in NEW condition, we will refund the purchase price of the putter to your original form of payment and you will not be charged a restocking fee.
    • You will, however, be responsible for any shipping fees to return the putter to us. If the putter shows signs of use and cannot be considered new, we will charge a $75 restocking fee.

    RETURNING A CUSTOM PUTTER

    • **Disclaimer** If you did not go through our remote fitting process or were not fitted by one of our certified fitters, custom putters CANNOT be returned.
    • If you went the custom route and were properly fit, you have the same 14-day window to return or exchange your putter, but you will be charged a $150 restocking fee. If the putter is in poor condition, the return will not be accepted.

    WARRANTY INFORMATION

    • Our manufacturing warranty is valid within 12 months of purchase.
    • L.A.B. Golf will cover the shipping fees of returning the putter to the factory for repair.
    • The original order number is required.
    • If purchased through a 3rd party, please contact the 3rd party to coordinate the warranty request.
    • Warranties only apply to manufacturing defects. If damage to the putter is deemed to be a result of misuse, repair fees may apply.
    • Warranties must be approved and initiated by L.A.B. Golf. Contact workorders@labgolf.com or complete the form above to submit your warranty request.